Frequently Asked Questions
Which payment methods do you accept ?
We accept both Visa and MasterCard, as well as online payment through Paypal.
Are all your articles in stock ?
Stocks are shown on the product details under the following color coding : green indicates that there is available stock, orange indicates an almost exhausted stock, and red indicates that the product is no longer in stock.
I cannot find an answer to my question. What do I do ?
If you can't find an answer on this page, please send us a message through this website's "Contact" page.
How does the sponsorship system work ?
If you have a sponsor, you may enter their email address in a specific field found in the sign-up page. Doing so will give you a 5% discount on your next purchase (effective right away, even on your very first order) and will also give your sponsor a 10% one.
When will I receive my order ?
The shipping process takes roughly 5-6 days after the sale has been confirmed.
Which countries can you ship orders to ?
All countries on all continents are eligible for shipping.
How do I track my order ?
Upon approval of the order, a tracking ID number will be sent to you by email, allowing you to track your order.
Is it possible to pay in several instalments ?
Payment in several instalments is not possible on this website.
Are the payment methods secure ?
We work with the BNP, who ensures the security of the payment widgets used by this website.
How do I benefit from free shipping ?
Free shipping is automatically applied to orders amounting to €500 or more on this website.
Details on the VAT
All prices on this website are given with Exluded Taxes. There is also an intra-community VAT system in place for certain companies and universities, as explained in the following table :
|Type of customer||Geographical area||Pay VAT ?|
|Individual||Rest of the World||No|
|Company with intra-community number||Europe||No|
|Company without intra-community number||Europe||Yes|
|Company||Rest of the World||No|
|Universities with intra-community number||Europe||No|
|Universities without intra-community number||Europe||Yes|
|Universities||Rest of the World||No|
How do I change my name, email address or password ?
When logged in, all you have to do is head over to the "My Account" page. There, you will be able to change your profile information.
I forgot my password
In the "My Account" page, you will see a link labelled "Forgotten password ?" next to the log-in button. You will then be asked to enter your email address, which will allow you to receive a new password by email. You may change your password again afterwards in the "My Account" page.